Refund and Returns Policy for Connectrapic

Effective Date: January 4, 2025

At Connectrapic, we are committed to providing you with the best products and services. If you are not completely satisfied with your purchase, we are here to help. Please take a moment to review our Refund and Returns Policy.

1. Returns Eligibility
To be eligible for a return, the following conditions must be met:

  • The item must be returned within [insert number of days, e.g., 30 days] from the date of delivery.
  • The product must be in its original, unused, and undamaged condition.
  • The product must be returned in its original packaging.

2. How to Initiate a Return
To initiate a return, please contact our customer service team at:

Please provide the following details:

  • Order number
  • Item(s) you wish to return
  • Reason for the return

Our team will guide you through the return process and provide instructions on how to send the item back to us.

3. Refund Process
Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the item is eligible for a return, we will process your refund to the original payment method. Refunds typically take [insert number of days, e.g., 5–7 business days] to be credited to your account, depending on your payment provider.

4. Non-Refundable Items
Certain items are non-refundable and non-returnable, including:

  • Custom or personalized products
  • Digital products or services
  • Items marked as final sale or clearance

5. Shipping Charges
Please note that shipping charges are non-refundable unless the return is due to an error on our part, such as sending the wrong product or damaged goods. Customers are responsible for return shipping costs unless the return is a result of a mistake made by Connectrapic.

6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@connectrapic.com or (912) 386-1189. We will arrange for a replacement or refund, depending on your preference. We may require photos of the damaged item to process your claim.

7. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, please initiate a return for a refund and place a new order for the desired product.

8. Changes to This Policy
Connectrapic reserves the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.

Contact Information:
For any questions or assistance with returns, please contact us at: